What do missed calls put at risk?
This missed-call calculator estimates monthly first-visit value at risk by multiplying missed new-patient calls by your booking rate and first-visit fee. It uses your figures, in Australian dollars, to model an amount at risk rather than promise bookings or revenue.
What is at risk?
Your figures neededEnter your missed new-patient calls for one month, booking rate and first-visit value to see the estimate.
- Your figuresThe call count, booking rate and first-visit value are your assumptions. All inputs start empty.
- StarterThe $233 is three 2023–24 insured averages from Private Healthcare Australia, not this practice’s fee: item 011 ($66) + 114 ($122) + 022 ($45). Source checked 12 October 2026.
- Model limitThis is first-visit production at risk, not money already lost or a forecast of patients gained. It excludes repeat visits, costs and lifetime value.
A model, not a prediction.
No email needed.
How is the estimate worked out?
Use the same month for the call tally and booking-rate records. The result updates as you type; Calculate or leaving a field announces it to a screen reader.
The monthly formula
Bookingsmissed new-patient calls × booking rate ÷ 100
At riskmodelled bookings × first-visit value
What-ifthe same formula with your booking rate ten percentage points lower and higher, kept within zero to one hundred percent
Money is rounded to the nearest dollar, with halves rounded up. A blank field gives no dollar result. A zero you enter is a real input.
| Input | Unit | Source |
|---|---|---|
| Missed new-patient calls | Calls in one month | Your phone report or tally. Count unanswered new-patient enquiries only. |
| Booking rate | Percent | Your answered new-patient calls that booked an appointment, divided by answered new-patient calls. |
| First-visit value | AUD per patient | Your fee. The optional insured-service starter is dated and linked beside the result. |
Swipe the table sideways to see every column.
Worked example
Example, not an Australian average. A tally of 20 missed new-patient calls in one month, a 50 percent booking rate and a $233 first visit gives $2,330 a month at risk: 20 × 0.50 × 233. The call count and booking rate are example inputs. The $233 is the Private Healthcare Australia 2023–24 starter bundle linked above.
What does the estimate mean?
Read the assumptions before using the result to discuss your front-desk process.
What does this estimate include?
It models first-visit production at risk from unanswered new-patient calls in one month.
The calculator applies the booking rate you enter to your missed-call tally, then multiplies the modelled bookings by your first-visit value. Count only calls about a new appointment from a new patient. Existing-patient reschedules, confirmations and account enquiries do not belong in that tally.
The booking rate comes from your answered calls. Using it for missed calls is an assumption, so the result is a model rather than a prediction. Check the tally against your phone report and keep the period consistent.
What does it leave out?
It leaves out repeat visits, lifetime value, costs and any promise of bookings or revenue.
The result does not mean the practice has already missed out on that amount. Some callers may call again, receive a callback or choose another practice. Others may not book even if someone answers. The formula does not know which of those things happened.
It also does not turn a first-visit fee into profit or collected cash. Use the estimate as a reason to review the call process, then compare it with your own callback and booking records. Keep clinical outcomes out of the calculation.
Where does the $233 come from?
It adds three average charges for services funded by private health insurance in 2023–24.
Private Healthcare Australia’s consumer factsheet uses GT-Dental data for a comprehensive oral examination (011), general scale and clean (114) and a small dental x-ray per film (022). The source was checked on 12 October 2026.
The bundle illustrates a first visit; it is not your practice’s fee, an uninsured patient’s price or a treatment recommendation. The button changes only the first-visit value. Replace it with your fee when you know it, and keep your own call count and booking rate.
Want to discuss your figures?
Bring your monthly call tally, booking rate and first-visit fee to a strategy session. Use the estimate to discuss where enquiries need a clearer path to the front desk.