How do I deploy AI in a dental practice?
To deploy AI in a dental practice, start with one job, run it on the tools you already use, keep a person in charge of approvals, and measure the result against a number you set first. Shoutout Digital's agents do not connect to your practice management system. That keeps patient records out of scope.
Key facts
- Start with
- One job, such as answering website questions or weekly reporting
- Privacy law
- Privacy Act 1988: health information is sensitive information
- Human approval
- A named person approves changes with money, claims or patient contact
- Practice management system access
- None, for Shoutout Digital agents
- Cost
- See pricing
What is the first step?
The first step is a readiness check. List the jobs your front desk repeats: answering website questions, sending reminders, reporting, and entering data. Pick one. Note which tools it uses today. Rolling the agent out on those tools means nothing new for staff to learn. See AI implementation.
How should a practice handle patient privacy?
Treat patient information as sensitive. Under the Privacy Act 1988, health information is sensitive information. Decide what the agent may see, where data is stored and who can delete it. Shoutout Digital's chat agent answers questions and passes enquiries to the front desk. It does not book appointments or read patient records. See AI and patient data.
Who approves what the agent does?
A person approves anything that spends money, makes a claim about treatment or contacts a patient. The agent proposes; the person decides. Write the rules down before the agent starts. Shoutout Digital's people set these rules for each account.
How do I know the AI is working?
Set one measure before you start. Examples are the missed-call rate, the cost per enquiry, or the time to first reply. Compare it after 90 days. See AI automation.